Accor has some of the most stringent cleaning standards & operational procedures in the world of hospitality to ensure guest safety and piece of mind.

These standards have been developed with and vetted by Bureau Veritas, a world lead testing inspections and certification.  Novotel Sydney Brighton Beach has applied these standards to achieve the new ALLSAFE label.

The ALLSAFE label will help guests understand when these standards have been met in our hotels.  Guest are able to verify that Novotel Sydney Brighton Beach is certified compliant with ALLSAFE standards.


Australians are taking the necessary steps to keeping our country safe and we are too. Frequent hand washing should be second nature to all who visit the hotel. Guests and staff are also provided with individual sanitiser, wipes and masks upon request. Additional hand sanitiser is also distributed throughout the hotel, supplied in key public areas such as the front desk and Baygarden Restaurant.


From July, all guests will be provided with access to medical professionals, tele-medical support and a guest hotline for your peace of mind before, during, and after your stay. We focus on comprehensive staff health checks, with meticulous employee safety and hygiene training.


Physical distancing of 4 square metres is advised in all public areas. Our Baygarden Restaurant is open 7 days a week and taking bookings that comply with government regulations and practice physicaldistancing through specially engineered floor plans, limited bookings, and set seatings. Our lobby and elevators are also limited in capacity, determined by square footage


Our food and beverage teams have reinforced safety across restaurants, room service and buffet protocols. New precautionary measures across every aspect of food preparation, plating and service are taken very seriously. This includes staff hygiene through the use of sanitiser, masks and gloves, frequent disinfection of all surfaces, and a carefully devised socially distanced floor plan for limited bookings. It is our pleasure to provide safe room service at no additional cost.

Breakfast – We are no longer able to offer buffet breakfast. However we we will be offering an A la carte menu from 7.00am to 10.00am in Baygarden Restaurant or In-room dining option. We also have a Breakfast Tower option offering more selection and served to your table. 

In Room Dining – Our team are committed to the highest level of sanitisation and ensuring your meal is delivered in the safest possible way. Contactless delivery will be available upon request. In Room Dining is available 24/7.


The safety measures we are following, mean that some of our services and amenities may differ from what is listed online or be currently operating in a limited capacity. Please call us on (02) 9556 5111 or email us with any questions or to receive the most up-to-date details.


To minimise contact, a “no touch” option for check-in, check-out and payments will be made available where possible. To find out more, please contact the hotel or ask the concierge at check-in.